Why Can't They Do It Right - CD-ROM

When you confront the supervisor, he or she says "But I told them to do it--they just can't get it right"..It might not be what you say but WHAT you say--That's right--the same words can mean different things to different people. In today's multi-cultural workplace, what you SAY might not be what they HEAR. Interactive CD hosted by Dick Ollek. 15 minutes--2009