Module #1 Marketing Plan – 18 page manual covering: preparation, prospecting, image, PR, direct mail, telemarketing, scripts, bidding psychology, sales training, cold calls and presentation strategies and tips.
Module #2 Healthy Buildings – 33 page manual outlining techniques to help customers improve indoor air quality and aseptic cleaning procedures to reduce cross- contamination and improve sanitary conditions. Includes marketing program that illustrates and highlights customer benefits.
Module #3 Training and Operations Manual – Eighty-one page worker training manual including: EEO, Work Rules, Harassment Policy, Smoking Policy, Drug and Alcohol Testing, Training Period, Grievances, Disciplinary Policy, Violence Prevention, Absenteeism, Confidentiality, Personal Vehicle Responsibility, Professional Conduct, Security, OSHA, Safety Program, Bloodborne Pathogens, Fire Safety and Equipment/Supply List.
Includes a complete cleaning procedures training manual with troubleshooting tips to improve quality and productivity.
Module #4 Management Systems – Tweny-nine page manual to more efficiently run your business including: Contractor Rating Scale, Prospect Follow up, Sales Team Evaluation, Employment Application and Rating, New Hire Screening, Customer Satisfaction Survey, On-the Job Training Guideline, Weekly Schedule, Work Orders, Employee Performance Evaluation, Accounts Receivable, Employee Time Record, Technician Evaluation, Commission Summary, Weekly Payroll, Employment Termination, Exit Interview, Independent Contractors and Year End Tax Planning. Plus - Free Excel Spreadsheets for: Office Maintenance Schedule, Leads Tracking System, Customer Management Tracking, Income Statement, Expense Budget and Profit and Loss Statement.
Module #5 Professional Bid Package and Presentation - contains 11 pages of marketing brochures.
Plus Internet link for free Microsoft Access customer work order, invoice tracking and accounts payable database.
Plus Internet link for free Microsoft Access Prospect and Customer marketing database tracking program.