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Cleaning Performance Handbook - Book


Product Details

Hundreds of tips, ideas and strategies to help cleaning crews clean faster and better. An invaluable handbook for managers.


Step 1 – Getting Started with Planning Objectives

  • How to evaluate, plan, implement, manage and maintain improved results with lower costs
  • Controlling input and improving throughput to enhance output
  • Rate your current departmental performance - 10 question survey

Step 2 – Process Improvement

  • Using value engineering to assess importance and cleaning frequency for all operations
  • Developing a winning game plan - starting with a sequential work flow
  • Eight steps to organize and streamline supplies
  • Improving orderliness
  • Strategies to reduce seven major hindrances
  • Work simplification – 11 guidelines to shorten cleaning cycles
  • Mastery of Motion Economy – 18 tips in analyzing personal efficiency
  • Identifying delays and bottlenecks
  • Understanding motion time study basics – 11 elements
  • Engineering a cleaning flow system
  • Fourteen elements that affect new worker break-in rates
  • Accelerating the mundane to focus on details
  • ISO overview from a leading expert
  • Twenty-three topics for interactive training

Step 3 – Quality Improvement

  • Twelve losses caused by substandard quality
  • Six reasons why quality should be job 1
  • Seven steps to QI (Quality Improvement)
  • Deming’s TQM approach
  • Ten areas that are beyond the workers control
  • Five major causes of complaints
  • Importance of customer surveys and quality scorecards
  • Five major causes of complaints
  • 20 item QC inspection – rating % of cleanliness
  • Six factors that affect scorekeepers rating procedures
  • Quality offset ratings – 10 conditions that can make 100% quality scores impossible
  • Quality graphs
  • Control charts to monitor progress
  • Importance of benchmarking to identify and imitate best practices
  • Projecting increase/decrease in cleaning frequencies
  • Flow chart to solve 6 major cleaning deficiencies
  • Techniques in training workers to develop an eye for detail
  • Upgrading results by rating appearance of surfaces on a scale of 1-10
  • Instill cleaning ownership within staff members
  • How timing problems impact tolerance levels
  • Gap analysis – how far are we from achievable competence?
  • Nine steps to solve major cleaning defects
  • Developing self directed work teams
  • Complaint responses and handling non-quality issues
  • 35 item Quality Improvement Checklist

Step 4 – Productivity Improvement

  • Major deficiencies with the cleaning process, supplies, equipment, management and staff (36 items)
  • Six policies that create bureaucracy
  • Eleven ways to reduce soil input
  • Sixteen attitude builders that increase productivity
  • Sixteen attitude problems that decrease productivity
  • Fifteen solutions to staff performance problems
  • Cleaning variances – a scaleable rating for the eleven major productivity hindrances
  • Productivity improvement checklist
  • Fourteen interactive discussion topics for training classes

Step 5 – Overcoming resistance to change

  • Typical emotional responses to uncertainty and change
  • Eight steps in handling resistant attitudes
  • Motivation and conflict resolution
  • How to overcome 7 major performance excuses
  • Checklist for managing change
  • Eight discussion topics that encourage acceptance

Step 6 – Cleaning with Teams Strategies

  • Seven objectives in establishing teamwork
  • Understanding basic requirements for team cleaning
  • Team VS Zone cleaning – 16 comparisons
  • Sixteen strategies to establish cooperation
  • Understanding the division of major work tasks
  • Workloading for team success
  • Using a Gantt chart to allocate team assignments
  • Charting work divisions for office cleaning, floor and carpet care
  • Team results checklist (15 items)
  • Twenty-eight topics for in-service discussions on implementing cleaning with teams

Step 7 – Effective Training Programs

  • Thirteen benefits of providing comprehensive training
  • Measuring the gaps between skill deficiency, skill proficiency and actual performance
  • Identifying the learning styles of trainees
  • Seventeen tips to improve your training skills
  • Training the whole person: head, eye, hand, foot, heart and providing feedback to the ear
  • Skill assessment tests
  • Seven habits of a highly effective cleaning tech
  • Using the Pocket Pal system to track job assignments

Step 8 – Become a Winning Coach

  • Self-test: What kind of manager are you?
  • Developing a win/win management style
  • Seven leadership styles to avoid
  • Seven important character traits of a leader
  • Six ways to better achieve results through others
  • Code of behavior for team members

Step 9 – Troubleshooting Cleaning Problems

  • Over 100 innovative and workable solutions to common cleaning problems
  • Specific answers to challenges with trash removal, dusting, detail cleaning, vacuum cleaning, dust mopping, wet mopping, burnishing, scrub and recoat, strip outs, carpet maintenance and restorative cleaning

Step 10 – Procedures that save time/improve quality

  • Over 80 cleaning tips that will speed up cleaning times and improve results
  • Innovative solutions to make the job easier
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