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Where I grew up, we had a baseball game running on most summer days with all of the neighborhood kids participating at one point or another.
When more kids wanted to play than there were spots on the team, it was always the younger ones who had to sit it out. They were, however, expected to participate by chasing foul balls, keeping the bats in order, and getting drinks for the older kids. There were no adults to mediate disputes, but then, there weren’t many. You could play by the rules or forget about ever getting a spot on the team. These rules and behaviors were passed down from the older kids to the younger ones.
When companies are not running well, it is often because the rules are not clear, or they have not been properly implemented. As managers and owners of cleaning companies, we are the “older kids” who need to convey performance standards to our employees. Yet, we often forget that the “younger kids” don’t come in automatically knowing the rules. This can cause dissatisfaction among staff as well as lead to poor results for clients.
When creating your cleaning team, always remember to:
Inherently, employees want to do well. Employees want to belong. They want to be on the team. It is your job to assemble the team, decide on the rules, and show them how to play the game.
Kevin Keeler is the founder of Keeler Consulting. He specializes in the development and implementation of tools, technology, and systems that provide cleanliness, cost effectiveness, and accountability. Keeler is a co-author of Behind the Broom. For more information, visit www.behindthebroom.com.