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When it comes to training opportunities and the commercial cleaning market, few professionals, if any, are as knowledgeable as Cleaning Management Institute (CMI) trainer William (Bill) Griffin.
President of Cleaning Consultant Services Inc., Griffin attends numerous industry events and training sessions around the globe each year.
Below, we ask Griffin a few questions to learn more about his past, what he likes about being a trainer and the impact that proper training has.
Phillip Lawless: How did you first get into cleaning industry training?
Bill Griffin: When I was doing cleaning work, I always told myself, “Someday they will pay you well to teach others how to do this work.”
Teaching and training others is something I’ve always wanted to do.
Several of my ancestors were teachers so I guess it’s in my blood.
I started teaching cleaning in 1973 for Washington Technical Institute in Seattle, Washington.
Being we didn’t have a training manual, I started putting one together for use in our classes.
I wrote and received several federal grants to teach cleaning and employment skills to prison inmates and refugees coming to the U.S.
Over the years, I wrote additional books and began conducting seminars and offering consulting services.
The getting paid well part has taken a long time, but there is nothing I would rather do than help others improve themselves.
It’s a feeling of satisfaction that you don’t get from anything else you do.
PL: What do you most enjoy about being a cleaning trainer?
BG: Other than the personal satisfaction that I get from helping others learn and improve, I’d have to say that I enjoy researching and learning new things every day that I can use and pass on to others.
A bonus is that I get paid to travel the world conducting classes and assessments, attending trade shows and working with individuals and companies who want to know more about cleaning, and in the process I learn as well.
PL: What operational improvements can managers expect due to training?
BG: That’s pretty much open ended.
Training has the ability to impact every aspect of a business or an individual’s life.
There isn’t much else you can do.
Training that has the ability and potential to improve people and the way a business operates.
You can only pay so much, and discipline is primarily a last resort that often has negative consequences.
It may be true that training can solve all your problems, but I can’t think of anything that can’t be improved by training.