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Tip of the Month
Tip of the Month – Nov 2013

Measuring Custodial Training Results With Quality Inspections

November 04, 2013
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smartphonesImagine this … you and your cleaning team just participated in a custodial training program.

Armed with new cleaning ideas and procedures, your team is doing its best to implement these best-practices.

Now, your boss or customer asks the obvious question: Is the facility any cleaner as a result of the training? 

If you do not have a definitive answer to this question, then your organization probably lacks a formal quality inspection program. 

Quality inspections are the best way to measure the effectiveness of your custodial training.

Not sure how to get started?

Follow the steps below.

Step 1: Select The Right Inspection Tool

Is the inspection tool extremely easy and fast to use?

If not, you will be disappointed with the results.

Select a tool that even your least-technical teammates will easily adopt.

Inspection apps that work on multiple platforms (smart phones, tablets, etc.) are more easily implemented.

Make sure the tool is not dependent on internet access, since Wi-Fi coverage is unpredictable.

Finally, the inspection program should have capabilities to add notes and photographs on the fly. 

Step 2: Make A Commitment To The Program

Develop a formal, written inspection plan and hold your team accountable.

Identify inspection frequencies (Weekly?  Monthly?) and expected duration.

A simple and easy quality tool allows the inspector a rate of about 1 to 1.5 hours per 100,000 square feet.

Define how much of the building needs to be inspected (example: A 25 percent cross-section), as well as minimum acceptable quality scores.

Finally, identify who is responsible for inspections, reporting, communication and follow-up activities.

Step 3: Identify And Correct Deficiencies

Every organization struggles with missed cleaning opportunities.

The key is to identify these deficiencies and create a communication chain that holds individuals accountable for correction.

Do not expect every deficiency to be corrected.

Rather, use your inspection program’s reporting features to identify the top three to five deficiency trends that can be addressed within one week’s time.

Identify root causes and re-train the team.

Perform follow-up inspections to ensure correction, and then identify new deficiencies for the next week’s focus.

Remember: custodial training and quality inspections go hand-in-hand.

Both are worthwhile investments that can lead to measureable improvements in cleanliness and customer satisfaction.

 

Anthony F. Maione is vice president of Core Management Services LLC, a janitorial consulting company that developed the Smart Inspect™ quality app. Learn more at www.JanitorialInspection.com.

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