Janitorial/custodial training tip #1: Start off on the right foot. Even if you're training a group that works regularly together, go around the room and have everyone introduct themselves (including you as the instructor). People are more relaxed when they know the people around them and are more likely to participate in the discussion
Janitorial/custodial training tip #2: Set expectations. Let the people in the room know what you expect and let them know what they can expect. Tell them what you'll be covering, how long the training will last and if there will be any sort of exam either written or verbal.
Janitorial/custodial training tip #3: Don't be afraid to get personal. If you're working from a published training program, mix it up with some personal stories of your own cleaning career. Talk about a touch cleaning challenge that you overcame or a difficult management situation you were faced with. And encourage your students to share these experiences as well. People retain best when the content of the training means something to them.
Janitorial/custodial training tip #4: Repeat yourself. Our brains like to recognize patterns and we've been taught that when we hear information or instructions repeated, they must be important. Don't be afraid to repeat certain key works, phrases or concepts thoughout your training session.
Janitorial/custodial training tip #5: Tell them, then show them, then tell them again. Now I'm repeating myself but the idea here is that people learn different things in different ways so you should spend some of your training time in a classroom setting as well as doing hands-on training. People will find it easier to concentrate on the big picture information in a classroom setting but the applied information is best taught in a hands-on demonstration.
These 5 expert tips on janitorial/custodial training are just a fraction of what you'll learn from our three-day Train the Trainer course coming up in Albany on September 18-20.